Process Management

The TRIVALENT personnel besides being subject to mandatory product training and certifications of the world leading software vendors are also equipped with complex OSS/BSS standards in the said field such as ITIL, eTOM. Personal references of the TRIVALENT project managers include project of premier Czech, Slovak and other service providers. Our clients have always valued their professionalism and responsibility.

In-depth knowledge and a professional attitude have always helped with a successful course of these projects and with arriving at sought-after results.

  • Process design for:
    • Network Management Centers (NOC)
    • Helpdesks
    • Call-centers
  • Service activation and support
  • ITIL processes implementation
  • IT and business process optimization according to eTOM
  • Training and education activities